FAQ

You can browse freely without an account. Creating an account helps you track orders, save addresses, and check out faster on return visits. Guest checkout is available where enabled at payment.

Go to Products, browse by Categories in the sidebar, add items to your cart, then proceed to checkout. Confirm your delivery or collection details, choose a payment method, and submit the order. You will receive an order confirmation by email.

We do not offer pre-orders for sold-out items. You can add the product to your Wishlist and we will notify you by email when it is back in stock (when wishlist notifications are enabled).

Yes — you can cancel or request changes before the order has been shipped or while it is still in preparation. Contact us as soon as possible by phone (+33 01 48 18 72 02) or email (info@chozhan.eu) with your order number. Once an order is packed, shipped, or in transit, cancellation is no longer possible.

There is no minimum order value requirement for standard orders, unless a specific promotion states otherwise.

We serve customers from our Drancy store and arrange delivery where available for your area. Delivery options and fees (including Colissimo home delivery and Colissimo Relay) are shown at checkout based on your address. For local collection, visit us at 5 Rue Joseph Hénaff, 93700 Drancy.

Most orders are prepared quickly from store stock. Delivery timing depends on your location and the option selected at checkout. You can track progress from your account or via Order Tracking once your order is confirmed and dispatched.

Yes. Choose collection at checkout when available, or contact us to arrange pickup. Our store hours are Tuesday to Saturday, 08:00–17:30, at 5 Rue Joseph Hénaff, 93700 Drancy, France.

We accept secure online payments shown at checkout, including credit/debit card and PayPal where enabled. Your payment details are processed through trusted payment providers — Chozhan never stores your full card number on our servers. We do not accept restaurant tickets (titre-restaurant) for orders.

Yes. Our storefront uses encrypted connections (HTTPS) and established payment gateways. Only the information needed to fulfil your order is collected, in line with our Privacy Policy.

If an item arrives damaged, incorrect, or not as described, contact us within 7 days with your order number and photos where helpful. Eligible non-perishable items may be returned within 30 days. Perishable groceries have limited return eligibility. We will advise the best resolution — replacement, store credit, or refund — according to our Returns & Exchanges policy.

Call +33 01 48 18 72 02 or WhatsApp/phone +91 81489 72354, email info@chozhan.eu, or use the Contact Us form on our website. You can also visit the store at 5 Rue Joseph Hénaff, 93700 Drancy (Mon–Sat, 09:30–17:30).